Refund and Cancellation Policy

Effective Date: June 21, 2025

At Freshtick LLP, we are committed to delivering fresh milk directly from local cooperative societies to your doorstep. As our products are perishable and delivered on a fixed schedule, we request you to carefully read our return, refund, and cancellation terms.

📦 Order Cancellation

Cancellations must be made before 8 PM on the day prior to delivery.
Orders once processed or dispatched cannot be cancelled.
Subscription users can use the pause/resume feature in their account settings.

💸 Refund Policy

Refunds are applicable only in the following cases:
- Delivery of wrong product
- Damaged or spilled pack at the time of delivery
- Unfulfilled orders due to non-serviceable locations or stock issues
Refunds for subscription users will be credited to their Freshtick Wallet.
One-time purchase refunds will be processed to the original payment method within 5–7 business days.

🔁 Returns

Due to the perishable nature of milk, we do not accept returns after delivery.
Any complaint must be raised within 2 hours of delivery by contacting our support.